Sales Scripts for Service Professionals

Hi [Customer Name], this is [Your Name] with [Company Name]. Thanks for reaching out about your plumbing needs.

I'd love to help you out. Can you tell me a bit more about what's going on?

[Listen and take notes]

Got it. Based on what you're describing, I can definitely help with that. To give you an accurate quote, I have a few quick questions:

1. How long has this been an issue?
2. Have you had any work done on this before?
3. What's your timeline looking like?

[After their responses]

That helps a lot. I'd love to come take a look and give you a detailed quote. I have availability [offer 2-3 time slots]. Would any of those work for you?

Let me ask a few questions so I can give you the most accurate information:

1. Can you describe what's happening? When did you first notice it?

2. Is this affecting any other areas of your home?

3. Have you gotten any other quotes yet? [If yes] What did they suggest?

4. What's your ideal timeline for getting this done?

5. Are you the homeowner? [Important for decision-making authority]

6. Is there a budget range you're trying to stay within?

[Based on answers, either proceed or politely disqualify]

If the scope is too small or outside your service area:
"I appreciate you reaching out. Based on what you've described, this might be better handled by [alternative suggestion]. I want to make sure you get the right help."

Great, I'd like to come take a look and give you a proper quote. Here's what I have available:

- Tomorrow between 2-4 PM
- Thursday morning around 9 AM
- Friday afternoon

Which works best for your schedule?

[Once confirmed]

Perfect. I've got you down for [day] at [time]. Here's what to expect:

- I'll call or text about 30 minutes before I arrive
- The estimate visit usually takes about 20-30 minutes
- I'll walk you through exactly what needs to be done and give you pricing options right there

Is [phone number they called from] the best number to reach you?

Great. You'll get a confirmation text shortly. Looking forward to meeting you, [Customer Name]!